• Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
• Respond to customers’ queries and concerns with the aim of achieving first call resolution. (calculate loan interest for customers)
• Follow up promptly with customers to resolve issues.
• Provide customers’ feedback to respective business partners in order to improve customer experience.
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work.

Contract

SGD 5,000 - SGD 6,000 /Month

Full-Time

SGD 3,000 - SGD 4,000 /Month

Contract

SGD 2,800 - SGD 3,200 /Month