We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are seeking dynamic and driven individuals to join our team as Customer Service Executive, L2 SWAT , supporting clients within the e-commerce industry by handling complex and high-impact customer cases.

Position Title: Customer Service Executive, L2 SWAT
Department: Customer Service
Reporting To: Team Lead

Key Responsibilities

• Handle complex, sensitive, and high-risk cases escalated from L1, BPO, or internal teams
• Conduct end-to-end investigations by reviewing case history, internal notes, policies, supporting evidence, and communication logs
• Take full ownership of escalated cases from intake to closure, ensuring timely follow-ups and proper documentation
• Manage cases involving severe dissatisfaction, repeat contacts,...