About The Role International SOS provides comprehensive healthcare management to beneficiaries enrolled in the TRICARE Overseas Program (TOP). This role will require close interface and regular communication with TRICARE, our client, and with their beneficiaries who are enrolled in each region. As a Customer Service Executive, you will respond to inbound and outbound calls and provide exceptional service with a professional attitude. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, send in your application today. Key responsibilities Manage cases with the 'Assist First, Verify Later' approach. Provide exceptional service with a professional attitude. Understand key clients' Operations and Billings Procedures. Coordinate cases efficiently and cost-effectively. Move cases forward in the best interests of members and clients. Collaborate with operations staff, medical team, and other Assistance Centres. Serve as the first point of c...