Responsibilities

• To attend to inbound calls enquiries over various range consumer financial products and services.
• To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
• To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
• To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements.

Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels.
• To cross-sell bank products and services wh...