The Customer Service Executive will play a pivotal role in delivering exceptional service to clients within the Energy & Natural Resources industry. This position is based in the Shipley/Bradford area and focuses on ensuring smooth customer interactions and efficient issue resolution.

Client Details

This role is with a medium-sized organisation operating in the Energy & Natural Resources sector. The company is well-established and prides itself on providing tailored solutions to its clients while maintaining a strong focus on quality and efficiency.

Description

Respond promptly to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner.
Maintain accurate customer records and update CRM systems.
Log, escalate and manage complaints in accordance with internal policies
Provide product and service information to clients, ensuring clarity and understanding.
Assist in billing inquiries and ...