Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey.

Remote working from home with regular team meetings at our contact centre in Newcastle.

Daily role will include data analysis to identify trends and opportunities to drive IVR performance.
In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency.

You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. Excel experience in presenting data, data group and create graphs is essential.

You'll be the go-to expert for telephony matters across the business, supporting b...