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Customer Service Engineer (RMA & Failure Analysis) / Penang, Malaysia

- required immediately, permanent -

Tasks

• Perform failure analysis and root cause investigation on returned congatec products.
• Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
• Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair.
• Create failure reports, corrective action reports (CAR) and 8D reports for customers.
• Act as technical interface to customers for RMA-related topics.
• Provide technical support and communication regarding failures, analysis results and solutions.
• Manage the end-to-end RMA process, including:
  • Clarification of returned material with customers
  • Creation and assignment of RMA numbers in ERP system