Key Responsibilities:
Provide Level 2 desktop and end-user technical support
Deliver onsite (deskside) and remote support to end users
Troubleshoot and resolve hardware, software, and access-related issues
Support Windows desktops/laptops and perform break/fix repairs
Perform laptop provisioning, imaging, deployment, and configuration
Support onboarding activities and end-user setup
Manage and update tickets using ticketing systems
Maintain IT asset inventory and track device lifecycle activities
Coordinate with internal IT teams for escalations and issue resolution
Provide strong customer service and timely ticket resolution
Support day-to-day IT operations in an enterprise environment

Required Skills & Experience:
3 years of Desktop Support / ...