Descripción y detalle de las actividades- Handle complex customer inquiries via phone and digital channels related to:- Product quality concerns- Order lead times and fulfillment issues- New product development questions and feedback- Serve as an escalation point for challenging or high-impact customer situations- Build trust and long-term customer relationships through clear, professional communication- Equip remote customer service representatives with accurate, up-to-date information to resolve customer inquiries efficiently- Develop and maintain:- Knowledge base articles- Standard operating procedures (SOPs)- Escalation paths and resolution guidelines- Partner with internal teams (manufacturing, quality, product, operations) to ensure consistent and correct messaging- Lead continuous improvement initiatives to strengthen customer service quality, consistency, and speed- Design scalable processes that allow one unified team to support multiple brands and product lines- Identify r...