Job Purpose

To serve and handle customer needs and complaints through digital platforms such as in-app messages, email, social media, and phone calls to ensure customer satisfaction and enhance their experience and loyalty.

Key Responsibilities

• Serve as the first point of contact for customers by responding to their inquiries, requests, and complaints through multiple digital channels, including but not limited to application chat, email, social media, and phone.
• Demonstrate a comprehensive understanding of the company’s products, features, and services in order to effectively address customer questions and provide accurate information.
• Resolve customer issues by actively listening to their concerns, identifying the root cause of the problem, proposing appropriate solutions, clearly explaining the steps involved in resolving the issue, and ensuring proper follow-up until the matter is satisfactorily ...