Customer Service Coordinator
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Job Description
Job Description
Job Overview:
We are looking for a Customer Service Coordinator to support our After Sales department. The ideal candidate will handle customer enquiries, assist with warranty documentation, and provide support to walk-in customers at our showroom.
Key Responsibilities:
โ Handle incoming calls and respond to customer enquiries in a professional and timely manner
โ Assist in processing documentation, including warranty claims and related paperwork
โ Provide support to walk-in customers, addressing their queries and concerns
โ Explain product features and recommend suitable products to customers
โ Coordinate with internal teams to ensure smooth after-sales service operations
Requirements:
โ Good communication and interpersonal skills
โ Customer-oriented with a positive attitude
โ Basic administrative and documentation skills
โ Ability to multitask ...