Overview

Join to apply for the Customer Service Coordinator role at Polypipe Civils & Green Urbanisation .

This role is a fixed term position for 12 months.

Role purpose

To provide a professional and efficient first point of contact for our valued customer base and external salesforce, ensuring delivery of excellent customer service every time.

Key Activities

• Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
• Coordinate across company functions, ensuring customer satisfaction is optimised and all parties involved are kept informed and up to date of any changes in a timely manner.
• Manage a variety of different queries from customers / sales force representatives.
• Data input all sales orders onto bespoke CRM
• Prompt response to emails and sales calls, with a pro-active approach.
• Customer support, including service, pricing, technical...