Responsibilities

• Responsible for daily management and administration of all customer issues, including remedial matters with customers and their new homes.
• Act as point of escalation for customer complaints, taking ownership until satisfactory resolutions are attained.
• Monitor own email inbox and the customer service department's email inbox.
• Record outcomes of all telephone calls, emails from customers and contractors.
• Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information.
• Coordinate scheduling of Customer Service Operatives' diaries.
• Ensure correct allocation of works to the Customer Service Operative team, existing site teams, and/or contractors to resolve issues in new customer homes.
• Organise resources and materials for works to be carried out, ensuring materials are available in store and on site as required.
• Proce...