Elevate your customer service expertise as a Program Service Coordinator with Accerta. Engage with applicants through calls, web chats, and emails while helping them navigate the program application process.
In this vital role, you will utilize 3-5 years of customer service experience to assist program applicants throughout their registration and intake journey. Your role involves a contact center environment, where you answer inquiries, assess needs, and provide essential program information. You'll manage a high volume of calls while maintaining a consistent process for registration.
Key Responsibilities:
• Assist applicants via phone, web chat, and email
• Handle high call volume with professionalism
• Support the registration and intake process thoroughly
• Provide accurate program application information
• Track and update applications using database tools
Requirements:
• 3-5 years in customer service or administration
• Experience in developmental se...