Customer Service Officer

The Customer Service Officer plays a key role in the quality of customer relations and the company's image. They are responsible for handling customer requests through online and in-person channels, ensuring professional, efficient service that meets company standards.

Main tasks:

Handle customer requests (online, phone, WhatsApp, and in-store) with professionalism and courtesy

Process complaints, after-sales service requests, returns, and exchanges according to internal procedures

Track orders, deliveries, and payments in coordination with the relevant teams

Ensure rigorous and documented follow-up of each customer interaction

Apply the company's commercial policies and quality standards

Contribute to the continuous improvement of the customer experience