Required Education:
• H.S. Diploma/GED Equivalent

Required Experience:
• Requires successful completion of proficiency testing following initial Advocate training.
• Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
• Must successfully complete spelling, grammar, and basic computer skill testing during job interview.
• Must be proficient in typing and basic computer skills.
• Perform well in a fast-paced, stressful work environment.
• Must have good phone etiquette and use effective communication skills (both verbal and written).
• Must be familiar with policies, procedures, and new products offered by Marketing and complete training as required.
• Must be able to multitask.
• Must be knowledgeable in public relations with a diverse customer base.
• Must be able to problem-solve and act as an advocate for the customer.

Job Responsibilities:
• Under gener...