At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization's ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
J ob responsibilities
Acquire a strong working knowledge of the organisation's programmes, services and processes Ability to deliver a professional and high-quality service experience in a customer-facing role Identify customers' needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation Support cross selling activities to existing customers Develop professional rapport with customers and build brand loyalty. Ensure that queue management is being practiced at the front desk Assist with crowd management during the peak periods To work closely with the Deputy F...