Job Description

Customer Service Associate

Location: Nottingham

Your Benefits

• Salary of £24,784
• Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
• Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
• Industry-leading training
• Opportunities to progress with our 'promotion from within' policy

Your Main Responsibilities Will Include

37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.

• Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
• Owning each case from first contact through resolution, providing clear updates along the way
• Communicating proactively when follow-up or service-impact updates ar...