Enhance customer relationships as a Customer Service Associate at White Cap in Nanaimo, British Columbia. Focus on service execution and understanding customer needs for effective solutions.
In this role, you'll be a vital team member engaging with clients, promoting product lines, and managing expectations effectively. Your responsibilities include setting up new customers, maintaining product knowledge, and resolving customer complaints. As you interact with clients, you'll create lasting relationships that further the White Cap commitment to dependable service.
Key Responsibilities:
• Coordinate timely onboarding of new customers
• Maintain an accurate database of product knowledge
• Act as the primary contact for customer issues
• Track site visits and discuss metrics weekly
• Support marketing campaigns and product promotions
Requirements:
• HS Diploma or GED preferred
• 0-2 years experience in customer service
• Valid Driver's License required
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