• Handle walk-in enquiries and requests relating to insurance policies and services
• Provide support and resolve customer issues within agreed service timelines
• Manage customer feedback, appeals, and general enquiries professionally
• Deliver a positive customer service experience across all interactions
• Follow up on unresolved matters and coordinate with relevant teams when required
• Support other customer service channels and operational activities as assigned
• Assist with projects and ad-hoc duties to support business operations
• May be required to support different service locations when needed

Interested applicants may email resume to