Customer Service Assistant Manager - Freight Forwarding
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Job Description
We are looking for a proactive and hands-on Customer Service Assistant Manager for a Premier International & Domestic Logistics and Freight Forwarding Services Provider based in Subang Jaya. This role will work closely with the Manager to lead the customer service team, ensuring smooth daily operations, high service standards, and continuous improvement in line with the company’s objectives and KPIs.
Job Responsibilities:
Assist and collaborate with the Manager to achieve company objectives and performance targets.
Lead, supervise, and support the customer service team in daily shipment handling, ensuring efficiency and service excellence.
Handle escalations and provide effective, timely solutions for service-related issues.
Monitor and enforce compliance with SOPs, regulatory requirements, accuracy, and on-time delivery.
Train, mentor, and motivate team members to build a...