The Bilingual Card Services Customer Service Associate supports inquiries regarding fraud, lost/stolen cards, travel notifications, credit card payments and debit/ATM disputes, using excellent customer service and multitasking skills that will provide our customers with the best possible experience. Patience and understanding is key to providing solutions to bank account, debit or credit card related issues. This role gives the opportunity to work with many teams such as Customer Service, Treasury Management, Security, Default Management, and the Branches. Availability to work a rotating schedule is required, including some evenings and Saturdays. There is the opportunity to work a hybrid schedule with supervisor approval, after successfully completing training.


Education and Experience Requirements:

High school diploma/GED.

Familiarity with Microsoft Word and Excel.

One year of customer service experience that includes dealing with externa...