DUTIES AND RESPONSIBILITIES

• Receives queries, requests, and complaints sent by clients via email.
• Determines proper disposition and create CRM tickets accordingly.
• Endorses completed tickets to the processing team within the set turnaround time
• Provides appropriate responses to clients using the standard spiel.
• Drafts other responses for approval, as may be necessary.
• Escalates concern effectively.
• Do proper validation and pre-screening of requests
• Ensures 100% accuracy of all encoded information in the system, as authorized.
• Participate effectively in the monthly team meeting.
• Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
• Perform other duties as may be required by immediate head

JOB QUALIFICATIONS AND SKILLS REQUIRED

Communication - Good written communication skills

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