Customer Service Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels. Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience. Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers. Handle service-related issues sensitively and escalate matters appropriately when required. Provide coverage at the customer service counter during periods of manpower shortage or operational need. Assist in scheduling emergency and non-urgent appointments in accordance with operational protocol Referrals & Admissions Management Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely manner. Process referrals, including admissions, transfers, and withdrawals, accurately within th...