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Customer Service Assistant (Call Centre)
people profilers pte. ltd.
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singapore, Singapore
Location
singapore
Posted
June 14, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Customer Service Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels. Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience. Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers. Handle service-related issues sensitively and escalate matters appropriately when required. Provide coverage at the customer service counter during periods of manpower shortage or operational need. Assist in scheduling emergency and non-urgent appointments in accordance with operational protocol Referrals & Admissions Management Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely manner. Process referrals, including admissions, transfers, and withdrawals, accurately within th...