Company Overview Presidium Instruments is a worldwide leader in the development and manufacturing of innovative precision jewelry tools since 1979. As the leading brand in the jewelry industry, Presidium's products are distributed by more than 150 authorized resellers in 40 countries worldwide, across America, Europe, the Middle East and Asia. Job Summary Provide exceptional customer care and product support to enhance brand experience while managing multi-channel communications. Lead content management and order fulfillment for the e-commerce platform. Develop marketing collaterals to drive brand engagement and support cross-departmental initiatives. Responsibilities Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention Serve as the primary contact for repairs and returns, coordi...