At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Consumer Care / Customer Care

Permanent

All About the Role

In this role you will reporting to the Customer Service Manager Iberia, you will manage key customer accounts and ensure top-tier service delivery.

Location

The role is based in our office in Alcobendas (Madrid).

What You’ll Do

• Manage Electrolux key customers.
• Handle phone and email communications, returns and claims.
• Manage the portfolio of orders.
• Improve ways of working and processes.
• Drive improvements in processes, ways of working and tools.
• Create reports and perform data analysis to support business decisions.