WNS Cape Town, Western Cape, South Africa

Overview

WNS (Holdings) Limited is a global Business Process Management (BPM) leader providing services to 400+ global clients across multiple industries.

Responsibilities

• Agent should be willing to work in a 24x7 environment including weekend working
• Must have excellent command over English Language
• Dedicated to high quality experience for customers and delivering high CSAT
• Ability to identify stated and unstated customer needs, follow quality metrics
• Being a travel consultant and help customers with their booking needs
• Manage financial transactions and processing payments adhering to security and verification policies
• Providing recommendations to customers and adhering to multiple process needs
• Responding to customers inquiries on their travel changes/cancellations of their bookings
• Knowledge of travel products, basic geography <...