This job can be based out of any of the following sites: Alabang, Paranaque, Cubao, Mandaluyong, Pasig.

Responsibilities

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.
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