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Customer Service Agent - Silver City

🏢
IBEX
📍 Pasig, Philippines
📍
Location Pasig
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Overview

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities

  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as ass...

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    📍 Location Details

    🌆
    City
    Pasig
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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