Customer Experience Agent

Location: Manchester office, 2 days a week (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ). Please only apply if you can meet this requirement.

Key Accountabilities:

• Handling Customer Inquiries: Efficiently manage incoming calls, resolve customer inquiries, and provide accurate information about products and services.
• Supporting Customers: Identify solutions and explain alternative channels to enable customers to self‑serve.
• Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.
• Providing Technical Support: Offer technical support and troubleshooting assistance regarding products or services.
• Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.
• Effective Communication: Communicate clea...