Monee is a part of Sea Group, a leading global consumer internet company. Monee’s mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:

• Aid in the implementation of standard customer service / support operating procedures for claims / non-claims questions and issues
• Ensure that customer service metrics, provide reports/status updates on customer service initiatives are reached, and suggest concrete methods for improvement.
• Handle customer requests, complaint investigations and resolutions
• Resolve product or service problems by clarifying the customer’s comp...