Cape Town, ZA

Position Overview

MCI is a leading BPO company providing customer service solutions. We are hiring Customer Service Representatives to support inbound customer service, help desk, and back‑office processing for commercial and public sector clients. The role involves handling inbound inquiries, troubleshooting basic technical issues, assisting callers with products, process‑related inquiries, and representing well‑known brands professionally.

Key Responsibilities

• Handle inbound calls and make outbound sales inquiries using contact center technology.
• Resolve customer issues and ensure first‑call resolution through effective problem‑solving.
• Use systems and technology for account management tasks.
• Identify sales opportunities and apply sales skills to upgrade customers.
• Explain and position products and processes when interacting with customers.
• Escalate customer dissatisfaction...