Job Description

This role offers a range of benefits, including Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, and Incentives. Government-mandated benefits and insurance health and wellness programs, such as Health Insurance and HMO, are also provided. Additionally, the company offers Professional Development opportunities like Job Training, as well as Maternity & Paternity Leave, Sick Leave, Vacation Leave, and Volunteer Time Off.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders , payments, and refunds.
• Assist with product and service support .
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolutio...