Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
• Maintains a Quality Standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
• Utilizes all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
• Follows all Adherence guidelines to achieve a minimum target of 95% compliance.

Requirements

• Basic understanding of the auto finance industry.
• Experience with excellent Customer Service techniques (call center based preferably).