The role:

As a customer service adviser, you will be helping our customers, dealing with new and existing policies. You will be delivering outstanding experiences by providing practical solutions regarding current or new policies. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communication skills with the ability to stay calm under pressure.

Hours:

This position is based on a 35-hour week and will include working 1 in 5 weekends along with bank holidays. Shifts are covering between 8am and 8pm Monday to Saturday and between 9am and 5pm Sundays.

You will:

1. Handle all inbound and outbound calls in a helpful, polite and professional way.
2. Provide proactive solutions to our customers including any upgrades needed for their policy.
3. Handle medical screening for any customer who n...