Job Description To work collaboratively within the Customer Services, Contact Centre team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers. Requirements Deliver an excellent customer experience Process customer and service information Support service development The Individual Experience of working in a busy Customer Service environment Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely Minimum of 4 SQA Standard Grades or equivalent at level 3 or above Willingness to work towards attaining a relevant Customer Services qualification Experience of working as part of a team Ability to support new team members with practical training on procedures, techniques, and use of computer systems Ability to record h...