Customer Service Advisor – Temporary Role (6 Months)
We’re currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.

Key DetailsLocation: Waterside (5 days onsite – non-negotiable)
Start Date: ASAP (target 15th June 2026)
Contract Length: 6 months (potential to extend)
Working Hours: Monday to Friday, 9am – 5pm

Pay Rate:

PAYE: £ basic / £ (premium rate)

Umbrella: £20 per hour

Role Overview

You’ll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50–100 calls per day
Average call time: Around 10 minutes
Full training will be provided
This is a key support role during a period of increased demand, with call volumes rising significantly.

What We’re Looking ForAt least 1 year of customer service experie...