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Customer Service Advisor (Finance)

Salary: £25,800
Location: Leeds City Centre (Hybrid working - 2 days WFH)
Hours: 35 hours per week (Monday - Friday shift patterns between 8:00am - 6:00pm)

Full-time, Permanent Position

We are seeking a proactive and detail focused Customer Service Advisor to join our client's dedicated team. This role is ideal for someone who enjoys supporting customers through complex financial situations, using strong communication, problem solving, and negotiation skills to deliver positive outcomes. You will play a key role in helping individuals navigate an important stage of their financial journey, managing cases from initial assessment through to solution setup, while ensuring both client needs and organisational requirements are met. No prior IVA experience is necessary, full training will be provided. We are particularly interested in candidates with transferable skills from customer ser...