Customer Service Advisor - Hybrid

Location: Chester (Hybrid)
Salary: Up to £36,571
Contract: Permanent
We're looking for a Senior Customer Service Advisor to join a purpose-driven team dedicated to helping customers navigate complex and often vulnerable financial situations.

This is a permanent role working 40 hours per week (with options for 37.5 or 35 hours pro rata), with a hybrid setup (2-3 days in the office after training) offering a salary of up to £36,571.

The role involves supporting customers in complex and sensitive financial situations, providing tailored advice and helping them reach sustainable outcomes.

This is more than a customer service role, it's an opportunity to provide meaningful, life-changing support. You'll act as a Debt Advice Specialist, using your judgement, empathy, and expertise to guide individuals through sensitive and challenging circumstances, often where there is no clear, standard solution.

Working Hours ...