Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness.

This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service.

Customer Service Advisor duties:
Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
Handling inbound enquiries via phone, email, text and other communication channels
Having sensitive and supportive conversations to identify vulnerabilities and additional ...