Customer Service Advisor - Call Center (Pool)

Please Note: This posting is an ongoing pool for those interested in the Customer Service Advisor position. The department will review applications as vacancies become available.

Job Summary

The Customer Service Advisor (CSA) is the primary voice of WSSC Water customer service and is responsible for responding to all non-emergency customer inquiries regarding water and sewer concerns, service requests, and billing & accounts.

Essential Functions

• Delivers excellent customer service by responding to inquiries and questions regarding customer accounts and services in a timely, accurate, and complete manner.
• Reviews and analyzes complex residential and commercial property billing and addresses customer questions or complaints, including modifying customer accounts and billing, as well as initiating and communicating complex adjustments to customers.
• Interacts ...