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Job Description
Customer Service Advisor
Basildon
Permanent, Full Time
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team in Basildon. This is a fantastic opportunity for someone with excellent communication skills and a passion for providing first-class service in a fast-paced environment.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for tenants, handling incoming calls and emails and ensuring that repair and maintenance requests are managed efficiently.
Your day-to-day responsibilities will include:
Responding to customer calls and emails with professionalism and empathy.
Diagnosing repair requests and scheduling appointments using the MSI system.
Coordinating with operatives and subcontractors to allocate jobs effectively.
Keepi...