Job Title

Customer Service Advisor - Arabic Speaker

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

• Ensuring that the service delivered to our client's customers meets the Key Performance Indicators ('KPIs') for the role.
• Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for un...