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Customer Service Adviser (Insurance)

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Employment Specialists
📍 Colchester, United Kingdom
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Location Colchester
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Posted June 20, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

What you'll be doing


  • Handling incoming calls and emails and providing a great customer experience

  • Providing motor and home insurance quotations and converting quotes into new business

  • Processing policy changes, updates and general insurance transactions

  • Supporting renewals and helping retain existing customers

  • Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant

  • Keeping customer records up to date on the CRM system (Microsoft Dynamics)

  • Supporting proactive outbound activity to generate new opportunities

    • What we're looking for

  • Experience in motor and home insurance (commercial exposure is a bonus, but not essential)

  • Confident, friendly communication skills (phone, email and face-to-face)

  • A genuine can-do attitude and pride in delivering excellent service

  • Organised, reliable...

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    📍 Location Details

    🌆
    City
    Colchester
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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