Customer Service Advisor
Location: Basildon
£12.71 per hour

A Customer Service Advisor, you will be supporting customers by phone and email, coordinating fleet vehicle pick‑ups and collections, and ensures every interaction reflects the companies high service standards.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries with professionalism and accuracy. You’ll manage communication channels, organise logistics for fleet vehicle movements, and maintain detailed records to support smooth operational delivery.

Key Responsibilities
Customer Communication - Respond to inbound calls and emails, providing clear, friendly, and accurate information.
Fleet Coordination - Arrange pick‑ups, deliveries, and collections of fleet vehicles, ensuring timely scheduling with internal teams and external partners.
Case Management - Log all customer interactions, update CRM systems, and track cases ...