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Customer Service Administrator

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Parkside
πŸ“ Maidenhead, United Kingdom
πŸ“
Location Maidenhead
πŸ“…
Posted June 07, 2026
πŸš—
Commute Local Area
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Job Description

My international client requires an experienced Customer Service Administrator to join their team on a temp-to-perm basis.


Overall Purpose:

  • Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
  • Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
  • Contacting airline passengers via phone and/or email in line with airline contractual requirements
  • Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention
  • Ensuring that the final settlement is in the best interests of the client airline whilst maintaining passenger satisfaction
  • Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
  • Assessment of collected airline passe...
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    πŸ“ Location Details

    πŸŒ†
    City
    Maidenhead
    πŸ—ΊοΈ
    Country
    United Kingdom
    πŸš—
    Commute
    Local Area

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