Customer Service Administrator

Location: Earls Colne
Job Type: Temporary to Permanent

Market 36 Recruitment are currently recruiting for a Customer Service Administrator on behalf of our client on a temporary to permanent basis.

Main Purpose of the Role

The purpose of this role is to provide excellent customer service support across multiple online sales platforms, ensuring customer queries are handled efficiently and professionally. The successful candidate will be responsible for managing customer communications, resolving issues, reducing returns where possible, and supporting the smooth operation of the administration function.

Roles & Responsibilities

* Manage and respond to customer service emails across online platforms .

* Resolve customer queries and complaints in a professional and timely manner.

* Work proactively to minimise product returns while protecting company costs and maintaining customer satisfacti...