Helpdesk Administrator

Pertemps is currently recruiting for a Helpdesk Administrator to join a leading logistics company at its head office in Chineham, Basingstoke. This is a temporary ongoing position.

Shift Availability

• Full Time: Tuesday – Saturday 06:00–14:30
• Full Time: Sunday – Thursday 13:30–22:00
• Part Time: Friday – Monday 13:30–21:00

Responsibilities

• Answering telephone calls and emails
• Logging queries on the company's CRM system
• Dealing with any live issues and investigating discrepancies
• Completing KPI trackers and performance reports
• Collating information and updating business systems
• Chasing internal teams to find query resolutions
• Building and maintaining solid relationships with depots and customers

Requirements

• Previous experience in a customer‑facing role
• Confident speaking over t...