Customer Service Administrator

Location: Cambridge (Office-based)
Job Type: Full-time, Permanent
Salary: £30,000 - £34,000pa dependent on experienceReed is delighted to be working with a fast-growing company who need a Customer Service Administrator to join their team, where you will play a crucial role in ensuring the accurate and timely processing of customer and supplier orders. This position is integral to maintaining high standards of service delivery and supporting both customer satisfaction and operational efficiency.

Day-to-day of the role:

Process customer sales orders accurately and efficiently using the company's ERP system, Sage 200.
Respond to customer enquiries regarding orders, deliveries, and order statuses and log cases in Salesforce.
Raise and process purchase orders to suppliers to meet customer and stock requirements.
Monitor deliveries and proactively manage back orders or delays with suppliers.
Produce order acknowledgements,...