The Customer Service & Operations Executive serves as the primary point of contact for customers and is responsible for managing day-to-day operational tasks including customer enquiries, booking processing, fleet compliance, and payment follow-up. This role requires strong communication skills, attention to detail, and the ability to coordinate across multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

• Respond to customer enquiries via email in a timely and professional manner, including preparation of accurate quotations
• Handle inbound customer calls to address enquiries, resolve issues, and provide service information
• Process school booking forms received via email or fax, ensuring accuracy and completeness of records

Fleet & Compliance Administration

• Vet and verify driver claim sh...